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The Infibeam experience

Posted: July 21st, 2010 | Author: | Filed under: Musings | No Comments »

I’ve been using Flipkart for ordering books for almost a year now. Their service has been exceptional, books have discounted price and most of the time, I have received books with under 36 hours.

However, recently when I used Swaroop’s Book price compare tool, I decided to buy a book from InfiBeam as the price was less than any other book shopping portal. The book was promised to be delivered in 5-7 business days, however, after 6 days of my order, I get the below e-mail from InfiBeam.

Due to an unusually high volume of orders we have run out off inventory for the following items. We have tried our best to source the inventory but are unable to do so at this time. Hence, we will not be able to fulfill the above items. The cost of these items including any promotions & gift certificates have been reverted to your account / bank account / credit card. Please allow 3-5 days for the refund to get processed from your banks end.

* Wellsprings: A Book of Spiritual Exercises

The book in question was published in 1986 and I don’t see any reason for “unusually high volume” for this book. And after 6 days of order, Infibeam realizes that the book is out of stock.

Recently, I was looking to order Delivering Happiness by Tony Hsieh. Flipkart was accepting pre-orders for book, however, InfiBeam claimed to deliver book in 4-5 days ( The delivery time was different in three different place varying from 1-2 days to 4-5 days). Excitedly, I ordered book from InfiBeam, however, after 2 days I got a call from InfiBeam that because of some bug in their system the order was accepted and the book is not available. It cannot be delivered as it has not been released in India yet and would take another 15 days to deliver the book.

This was consecutive second disappointed experience from InfiBeam in two months.

After these two incidents, I’m sure that I’ll stick with Flipkart even if InfiBeam offers more discount on books.



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